EMAIL, DISCUSSION AND TECHNICAL HELP POLICIES

E-Mail Policy

Our INOCYX learning instructors routinely report being overwhelmed by the need to answer numerous e-mails they receive from students, especially in totally online courses having no face-to-face interaction with students. If you allow e-mail to monopolize your time, it will be very difficult to manage your other course responsibilities.

Posting an e-mail policy that limits your e-mail workload is therefore a good idea. Consider the following three approaches to minimizing the workload e-mail imposes on you. Electronic discussions constitute another alternative to e-mail by providing opportunities for students to answer each other’s questions.

An ongoing forum for students allows them to post and respond to questions about tests, deadlines, or any other related course information. It is likely that a few students will emerge as mentors for other students. Most classes contain one or more individuals who, given such an opportunity, will act as unappointed helpers of others in the class.

Discussion Policy

INOCYX learning Platform use the term discussion to denote both chats and forums. A discussion policy contains guidelines governing your students’ participation in chats and forums, including the degree to which you yourself will enter student discussions.

For example, some instructors participate in a discussion only after all students have had a chance to respond. If you use this approach, state this explicitly, so students will not be expecting more frequent participation from you. f student participation in electronic discussions is required, this should also be clearly stated in your discussion policy.

Furthermore, if you are planning to grade students on their participation in discussions, you should clearly indicate what grading criteria apply in posted instructions for that discussion.

Technical Help Policy

INOCYX learning Platform have all experienced the frustrations of having technical difficulties with computers that we could not resolve without assistance. For INOCYX learning students, this kind of frustration is often compounded, especially when they are working under the pressure of assignment deadlines.

Therefore, it is imperative that you have a policy explaining how a student can receive help for technical difficulties. Your technical help policy should also specify how you will contact your students in case technical problems arise that cannot be solved expeditiously. Besides your students' e-mail addresses, you probably should know their work and/or home phone telephone numbers and their fax numbers. You may gather this data and related information—preferably at the outset of the course— by having students complete a survey form posted on the course site.

Finally, your technical help policy should specify what you plan to do if technical difficulties arise when an online test is scheduled

If you need further clarification on this Disclaimer or have any questions, feel free to contact us through the following channels:

• You can visit www.inocyxlearning.com and access the "Contact Us" page for more information.

• Alternatively, you can send an email to support@inocyxlearning.com, and our team will be happy to assist you.